When a complaint is made in your workplace about the conduct or behaviour of an employee or a group of employees, you have an obligation to treat the matter seriously, and to deal with it promptly and sensitively.
This means you may need to conduct an investigation to ensure your response to the complaint is appropriate, and is based on all the relevant facts. Identifying the truth of a disputed matter, in often complex circumstances, can be challenging.
As external investigators, we undertake investigations that are procedurally fair, logical, consistent, sufficiently detailed and free from bias. Our expert investigators have experience dealing with complaints from operational to senior executive and board level, across a diverse range of industries and subject matters including bullying, harassment, misconduct and health and safety.
By engaging our experienced investigators, you will receive a comprehensive report of the investigation containing accurate findings as to whether, on the balance of probabilities, the complaint has been upheld. You can then take that information and determine how to adequately respond to the complaint, and what action (if any) needs to be taken with the people involved. With our assistance, your workplace investigation will be robust and stand up to external scrutiny, should any personal grievance arise.
Three60 Consult (formerly Paul Diver Associates) provides us with continual support, guidance and professional advice in relation to our, sometimes difficult, ER issues. We consistently get given the right advice that’s best for our company, meaning we always seem to come out on top. We are so thankful for this advice and consider the team at Three60 Consult as valuable members of our TS family.
Geoff Plunkett – Payroll HR Manager
Bronwyn Campbell – Area Manager New Zealand